Privacy Policy

Privacy Policy

Last updated: January 2026

At Christchurch Holiday Homes – Brookside Country Escape, we are committed to protecting your privacy and handling your
personal information in a safe and responsible manner. This Privacy Policy explains how we collect, use,
store and protect your information in accordance with the Privacy Act 2020 of New Zealand.

1. Collection of Personal Information

We may collect personal information from you when you:

• submit an enquiry or booking request through our website
• contact us by email or phone
• make a booking via third-party platforms such as Booking.com or Airbnb

The information we collect may include:

• your name
• email address
• phone number
• travel dates
• number of guests
• any information you choose to share with us

2. Use of Personal Information

We collect and use your personal information solely for purposes related to your stay, including:

• responding to enquiries
• managing reservations and bookings
• communicating important information before, during or after your stay
• complying with legal or regulatory obligations

We do not use your information for unsolicited marketing.

3. Sharing of Information

We do not sell, rent or trade your personal information.

Your information may be shared only when necessary with:

• trusted service providers involved in booking or accommodation management
• third-party booking platforms you have chosen to use
• authorities where required by law

All reasonable steps are taken to ensure your information is handled securely.

4. Storage and Security

We take reasonable safeguards to protect your personal information from loss, unauthorised access, misuse or
disclosure. Information is stored only for as long as necessary to fulfil the purposes outlined in this policy.

5. Access and Correction

Under the Privacy Act 2020, you have the right to:

• request access to the personal information we hold about you
• request correction of any information you believe is inaccurate

Requests can be made by contacting us using the details below.

6. Cookies and Website Use

Our website may use basic cookies or standard analytics tools to improve functionality and user experience.
These do not identify you personally.

You may adjust your browser settings to disable cookies if you prefer.

7. Third-Party Links

Our website may contain links to external websites or booking platforms. We are not responsible for the privacy
practices of those third parties and encourage you to review their privacy policies separately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our
website.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Christchurch Holiday Homes

terrace.end@xtra.co.nz

Phone:+64 212 156 827